"And the reality is that people are killed in war, and we are not moving forward everywhere, and we have losses. And these losses include your relatives. But the families are looking for clues, what if he is alive? And this is psychologically understandable."

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There are many such stories. I saw a body driven into the road; our equipment ran over it, this fighter became part of the road. And until there is a body, the relatives delude themselves with false hopes.

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For nearly two years now, we have been dealing with this issue daily and are forced to state the complete absence of a well-established system among the responsible bodies for assigning a particular status to a fighter.

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17/ "However, on the contrary, a fighter who is actually in captivity and who gets in touch with his family is not recognized as a prisoner of war, and when he is exchanged, he is accused of being a deserter.

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The issue of recognizing fighters as prisoners of war is acute. At the moment, units do not have common standards by which this status is assigned.

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It often happens that a fighter is killed, but he is assigned the status of a prisoner of war based on false information, deepfakes from the Ukrainian side, or simply due to interdepartmental chaos.

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The statuses on the hotline, in the military enlistment office, and in reality often contradict each other. Moreover, the status of a fighter provided by the Ministry of Defence hotline can change several times a day, from prisoner of war to 'in the ranks' and to missing.

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11/ "Sometimes it is possible to obtain official information about the status through the military prosecutor's office, …

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She says that "the most common problem that reveals the chaos in the army from the very bottom is that FOR MONTHS, relatives of [soldiers] have not been able to obtain the real status of their fighter – captured, missing in action, AWOL, died, active."

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